Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the standard shipping time for QIDI Tech printers?
Orders are typically processed within 1-2 business days. Shipping times vary by region, generally taking 3-7 business days for domestic warehouse delivery and 10-20 business days for international shipments.
Do QIDI Tech 3D printers come with a warranty?
Yes, all our 3D printers come with a standard 1-year limited warranty covering major components. We also provide lifetime technical support via our dedicated service team.
What is your return and refund policy?
We offer a 30-day return policy for unused items in their original packaging. If the product is defective upon arrival, please contact our support team within 7 days for a replacement or full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.
Are QIDI Tech printers compatible with third-party filaments?
Yes, our printers feature an open filament system, allowing you to use high-quality third-party materials such as PLA, ABS, TPU, and Nylon, provided they match the required diameter.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.